Handling Feature Requests is Product Management
DISQO
Oct 16, 2016
Michael Sacca, Head of partnerships at Crew, discusses the value of partnerships, how to evaluate feature requests and creative ways of saying ‘no’.
Highlights
- How can partnerships help companies grow? (3:25)
- What are the ramifications of handling feature requests from major partners that don’t directly coincide with the roadmap? (5:25)
- What criteria does Michael use to determine how to handle feature requests? (7:25)
- How does Michael prioritize feature requests and customer feedback? (9:55)
- How has maintaining a tight feedback loop with customers effected a change on Crew’s product roadmap? (11:35)
- How does Michael decline feature requests while simultaneously providing alternative solutions? (13:25)