Stephen O’Keefe, Customer Success Manager at Hubspot, shares what a day in a life of in customer success management entails, how it informs product managers, and it’s key performance indicators.
- Where in the product lifecycle is customer success most critical? (2:17)
- What metrics can customer success help product managers improve? (5:15)
- How do product managers and customer success managers collaborate? (6:10)
- What are the steps to implementing an effective customer success strategy? (8:20)